FAQs

General Questions

Wishalbas is an online fashion platform that provides easy access to the widest selection of clothings, makeup, beauty products and accessories from the most talented designers.

Our website is the ideal solution for fashion lovers of all ages, men and women, who seek unique and trendy clothings from top designers.

When you shop from us you are guaranteed to:

  1. Find a wide range of products from the best designers in the world.
  2. Have a pleasant & safe shopping experience.
  3. Find unique and one-of-a-kind products.
  4. Get exceptional customer care service.
  5. Get express shipping.

You can do that simply, by visiting our website www.wishalbas.com, choose the category you want.

Yes you can, the order will be process for each designer individually, from cost and shipping arrangements.

KSA, Jeddah, Al Khalidiya

Our working hours from Sunday – Thursdays.

The shipping delivery time is affected by shipping companies working hours.

Yes you can, by adding the recipient of the gift address in the shipping fields and leave a note to clarify that, or you can ask our customer care for a coupon

Shopping

You can do that by creating an account or as a guest in both case follow the steps below..

1- Choose the item you want to buy, and carefully specify the options: size, colors and fabrics..etc.

2- Add the item to the cart by clicking (Add to cart)

3- Once you’re done adding items to the cart, click on (View cart or Checkout)

4- After review your order click (Proceed to Checkout)

5- You can create an account or complete your order as a guest

6- Make sure to register your information accurately, then choose your payment method and shipping options.

Yes you can, through Wishalbas App

Yes you can, we can deliver your order to wherever you are.

No, you can’t cancel your order

Payment

If you are reside in Saudi Arabia, you can choose between Cash on Delivery or Online payment.

If you reside outside Saudi Arabia you can choose one of Online Payment method.

We are always working on improving our payment mechanism to meet the market need.

Make sure to visit our Payment page to keep updated.

If you order from within Saudi Arabia, there is no additional charges.

But if customer or the designer resides outside of Saudi Arabia there might be custom cost according to that country. For more information check Shipping and Payment page

Simply add the coupon code in the checkout page

It is safe to order online, we a secure connection, SSL certificates.

Shipping and Delivery

After confirming the order, we will start processing the order and that will take between 3 to 7 working days, that doesn’t include custom cost.

Some of the orders may take time to prepare, this information will be mentioned in the product description. For more information check the Shipping policy

Shipping cost is:

45 SR for shipping within Saudi Arabia

150 SR for shipping to the gulf countries

300 SR for international shipping

We will provide you with shipping number to track your shipment, in case there was no shipment number our employee will provide you with the needed information

Our employee will contact the shipping company to arrange for appropriate pickup time, there will be three attempts to deliver the shipment then it will be returned to the sender.

Don’t worry, if you received item that doesn’t meet your order, all you have to do is contact our customer service at care@wishalbas.com and we will arrange for a return process and we will refund you, for more information check the return policy

Return Policy

No problem, we have a return policy. For more information kindly visit our return policy

Questions and Complains

You can reach us on our mobile number: +96656811022

Or you can write to us through our contact form

Or you can send us an email to our customer care email: care@wishalbas.com