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  • Customer Service

Customer Service

Customer satisfaction is our top priority in wishalbas. We offer our customers the chance to rely on receiving quality designs and on time delivery.

  • Shipping & Delivery
    Returns & Replacements

Shipping & Delivery

We use Aramex for shipping to Saudi Arabia destinations and International destinations.

Returns & Replacements

Making a return or exchange is easy. Just make sure you send your item(s) back to us within 28 days.

Email us with the reason why you want to send your item(s) back. If an item is faulty, please provide details why.

If you’d like to exchange an item because the fit isn’t right, specify the replacement size.

Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new piece separately.

Items should be returned new, unused, and with all Wishalbas and designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

Please email contact@wishalbas.com if any of your purchases have been delivered without Wishalbas tags.

Shoes

All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.

Lingerie & Swimwear

Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.

Faulty goods

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Colors

We have made every effort to display as accurately as possible the colors of our products that appear on Wishalbas. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.

All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.